Terms of Service

1. Introduction and Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and Artyql, operated on behalf of Dammar and Partners Pte Ltd. (UEN 202510485Z), a company incorporated under the laws of the Republic of Singapore, with its registered office at 160 Robinson Road, #14-04, Singapore Business Federation Center, Singapore 068914 ("Artyql", "we", "us", or "our").

By accessing or using the Artyql platform at app.artyql.io or any related services (collectively, the "Service"), you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.

If you do not agree to these Terms, you must not access or use the Service.

2. Definitions

"Account" means your registered account on the Service. "Content" means any data, text, files, information, or materials you upload, submit, or create through the Service. "Customer Data" means all data submitted by or on behalf of the Customer to the Service, including personal data of the Customer's end users. "Subscription" means the paid plan granting access to the Service. "User" means an individual authorized by the Customer to use the Service under the Customer's Account.

3. The Service

Artyql provides a consumer intelligence platform for brands and companies. The Service includes product information management, formulation and BOM management, production and quality management, regulatory compliance, labelling, pricing and margin analytics, supply chain management, marketing and campaign tools, competitive intelligence, and business intelligence.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will provide at least 30 days' notice of material changes that adversely affect your use of the Service.

4. Account Registration

To use the Service, you must create an Account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your Account.

You must promptly notify us at security@artyql.com of any unauthorized use of your Account or any other breach of security. We are not liable for any loss arising from unauthorized use of your Account.

You must be at least 18 years of age to create an Account. Each User must have a unique Account; sharing of login credentials is prohibited.

5. Subscription Plans and Payment

The Service is offered under subscription plans as described on our pricing page. All fees are quoted in Euros (EUR) unless otherwise agreed in writing.

Subscriptions are billed in advance on a monthly or annual basis depending on the plan selected. Annual subscriptions are non-refundable except as required by applicable law. Monthly subscriptions may be cancelled at any time; cancellation takes effect at the end of the current billing period.

We may change our fees upon 30 days' written notice. If you do not agree to a fee change, you may cancel your Subscription before the change takes effect.

Late payments accrue interest at the rate of 1.5% per month or the maximum rate permitted by applicable law, whichever is lower. We may suspend access to the Service if payment is overdue by more than 14 days.

6. Customer Data and Ownership

You retain all rights, title, and interest in and to your Customer Data. We do not claim ownership over any Customer Data.

You grant us a limited, non-exclusive license to process, store, and display your Customer Data solely to provide and improve the Service. We will not access your Customer Data except as necessary to provide the Service, prevent or address technical issues, or as required by law.

You are solely responsible for the accuracy, quality, and legality of your Customer Data and the means by which you acquired it.

7. Data Processing and GDPR Compliance

Where Customer Data includes personal data of individuals located in the European Economic Area ("EEA"), United Kingdom, or Switzerland, we process such data in accordance with Regulation (EU) 2016/679 (the "GDPR") and applicable local implementations.

Our Data Processing Agreement ("DPA"), available at artyql.io/legal/dpa, forms an integral part of these Terms and governs our processing of personal data on your behalf.

Customer Data is stored on servers located in Frankfurt, Germany (EU) provided by our infrastructure partners. We do not transfer Customer Data outside the EEA unless adequate safeguards are in place, including EU Standard Contractual Clauses (SCCs) as approved by the European Commission Decision 2021/914.

As a Singapore-based company processing EU personal data, Artyql has appointed an EU Representative under Article 27 of the GDPR. The contact details of our EU Representative are published in our Privacy Policy.

8. Security

We implement appropriate technical and organizational measures to protect Customer Data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS 1.3) and at rest (AES-256), access controls and role-based permissions, regular security assessments, audit logging of all system activities, and secure development practices.

In the event of a data breach affecting Customer Data, we will notify the affected Customer without undue delay and in any event within 72 hours of becoming aware of the breach, in accordance with Article 33 of the GDPR.

9. Intellectual Property

The Service, including all software, algorithms, user interfaces, designs, trademarks, and documentation, is the exclusive property of Artyql and is protected by intellectual property laws.

Nothing in these Terms grants you any right to use the Artyql name, logo, or trademarks without our prior written consent. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service during the term of your Subscription.

10. Prohibited Uses

You agree not to: (a) use the Service for any unlawful purpose; (b) attempt to gain unauthorized access to the Service or its systems; (c) interfere with or disrupt the integrity or performance of the Service; (d) reverse engineer, decompile, or disassemble any part of the Service; (e) use the Service to store or transmit malicious code; (f) sublicense, resell, or commercially exploit the Service without our written consent; (g) use the Service to process data in violation of applicable data protection laws.

Our Acceptable Use Policy provides further detail on prohibited conduct.

11. Service Availability and SLA

We target 99.9% uptime for the Service, measured on a monthly basis, excluding scheduled maintenance. Scheduled maintenance windows will be communicated at least 48 hours in advance.

If uptime falls below 99.9% in a calendar month, affected Customers on paid plans may request a service credit equal to 10% of the monthly fee for each full percentage point below 99.9%, up to a maximum of 30% of the monthly fee. Credits must be requested within 30 days of the downtime event.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ARTYQL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO ARTYQL IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

These limitations do not apply to: (a) either party's indemnification obligations; (b) either party's breach of confidentiality; (c) our liability for a data breach caused by our willful misconduct or gross negligence; (d) liability that cannot be excluded under applicable law, including under EU consumer protection regulations where applicable.

13. Indemnification

You agree to indemnify, defend, and hold harmless Artyql from any claims, damages, or expenses arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) your Customer Data.

14. Term and Termination

These Terms are effective from the date you first access the Service and continue until terminated. Either party may terminate these Terms by providing 30 days' written notice.

We may terminate or suspend your access immediately if you breach these Terms, fail to pay fees when due, or if required by law.

Upon termination: (a) your access to the Service will cease; (b) you may request export of your Customer Data within 30 days; (c) we will delete your Customer Data within 90 days of termination, unless retention is required by law; (d) all outstanding fees become immediately due and payable.

15. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of Singapore, without regard to conflict of law principles.

For Customers located in the European Union: nothing in these Terms limits your rights under mandatory EU consumer protection laws, including the right to bring proceedings in the courts of your member state of residence. GDPR-related disputes may also be brought before the competent supervisory authority of the relevant EU member state.

Any dispute arising out of or in connection with these Terms that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the courts of Singapore, except where mandatory EU law provides otherwise.

16. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes at least 30 days before they take effect by email to the address associated with your Account and by posting a notice within the Service.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree, you must stop using the Service before the changes take effect.

17. General Provisions

These Terms, together with the Privacy Policy, DPA, Cookie Policy, and Acceptable Use Policy, constitute the entire agreement between you and Artyql regarding the Service. If any provision is held invalid, the remaining provisions continue in full force. Our failure to enforce any right does not constitute a waiver. You may not assign these Terms without our written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets.

18. Contact Information

For questions about these Terms, contact us at: